On the Touchmate website, go to the Track Order page and type in your Order ID number in the field provided. This number can be found in your order confirmation email or SMS, and it helps the system locate your exact purchase details.

In the next field, enter the email address you used when placing your order.
Make sure the spelling matches exactly as it appears in your confirmation email — this ensures the system can correctly identify your order.

Once both details are entered, click the “Track Order” button.
The website will instantly display the current status of your order, such as Processing, Shipped, Out for Delivery, or Delivered, along with any available tracking information.